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FREQUENTLY ASKED QUESTIONS - SMARTPHONES

We're here to help!

What smartphones are available?

We offer some of the latest, most popular Android smartphones available from Samsung and HTC! Visit our Shop Smartphones page for a complete listing and features for each of our smartphones.

Then, keep checking back - when newer models become available, you can get them right at RAC! (Remember, you can upgrade your smartphone anytime with no penalty.)

What happens when I want to upgrade to a new model?

At RAC, you're never stuck in a long-term contract. So you have the option to upgrade your smartphone to a newer model whenever you'd like - and as often as you'd like**! Keep checking our Shop Smartphones page to see the latest selection.

What happens when I don't want the smartphone anymore?

At RAC, you're welcome to return your smartphone and freeze your payments at any time**. Then, you have the option of picking up where you left off later on, without losing what you already paid in**. Visit a local RAC store or our How RAC Works page to learn more about Payment Freeze Assurance, as well as all the benefits in our Worry-Free Guarantee**!

Does RAC offer used or refurbished smartphones at a discounted price?

Yes, RAC stores carry Certified Pre-Owned smartphones for a lower price than new devices. Selection will vary by location, so please contact or visit your local RAC store to see what Certified Pre-Owned smartphones they have available.

UNLIMITED TALK, TEXT & DATA PLANS

What talk/text/data plans and carriers do you offer?

We offer multiple plans from a variety of service providers including NET10 Wireless and SIMPLE Mobile. All plans come with unlimited talk and text, and you can choose to add data or international services to fit your needs*^†. To see all the different options available - and to learn why getting them through RAC is right for you - please visit our Compare Plans page.

What are the differences among the plans that you offer?

We have unlimited talk and text plans for as low as $30 a month and LTE data packages with as much as 10GB per month are also available*^†. For a full breakdown of prices and services per plan for each provider, visit our Compare Plans page.

How fast are the data plans that RAC offers?

The wireless data plans offered at RAC have data speeds at 4G LTE. The amount of 4G LTE data you get will depend on which plan you choose. Visit your local store to learn more about 4G LTE. Visit our Shop Smartphones page to shop all of our 4G LTE compatible smartphones.

Do the plans offered at RAC have good coverage?

The plans offered at RAC offer the nation's best and most reliable 4G LTE networks. You can see the different coverage maps on our NET10 Wireless , and SIMPLE Mobile pages.

Does RAC offer any international smartphone plans?

We offer a number of international plans that work in a large variety of countries worldwide. You can view and compare the different options on our Compare Plans pages.

What countries can I call with an international plan?

Please visit our Compare Plans page for detailed lists of the countries covered by each of our options.

Does RAC offer any family plans for smartphones?

Unlimited family talk, text and data plans for two to four lines are available*. Please visit our NET10 Wireless page for specific plans and rates.

How do I know which plan is right for me?

Click here for an at-a-glance comparison of how each unlimited, no-contract 30-day talk, text and data plan varies by nationwide coverage, national/international talk and text, and amount of data and price*^†. You can also visit your local RAC store where our Store Associates will help you determine which plan is right for your needs and your budget.

How do I sign up for a plan?

You can sign up for the talk, text and data plan of your choice at your local RAC store. We'll answer all your questions and make sure you choose a plan that best fits your needs and your budget. Find your local RAC store here.

Do I have to sign a contract to get the advertised rate for a talk/text/data plan?

RAC offers pre-paid talk/text/data plans that do not require a contract. For more information, visit your local RAC store.

What if I already have a smartphone, but need a plan?

If you already have a smartphone you'd like to use, just visit the Compare Plans page to view features, coverage and monthly prices of our available talk, text and data plans. Or, visit your local store and they'll help you choose the plan that's right for you.

What if I have a plan, but need a smartphone?

It is not necessary to purchase a talk, text and data plan from RAC to rent a smartphone. In fact, in most cases, you can rent a smartphone, connect it to your existing plan, and you're good to go. Visit our Use Your Own Plan page for a list of compatible carriers.

Will my existing plan work on a RAC smartphone?

In most cases, yes. Visit our Use Your Own Plan page for a list of carriers that are compatible with the smartphone you rent from RAC.

Can I refill my existing plan?

You can purchase additional airtime to your talk/text/data plan at any RAC store, either in person or by phone. Find your local store here.

Can I buy or refill airtime somewhere other than RAC?

If it's more convenient for you, you're welcome to buy additional airtime somewhere other than RAC. Please contact your specific provider for a list of all the stores that sell airtime for their service. For further assistance, Visit your local RAC store and a Store Associate will be happy to help you.