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Whitelisting Instructions from Rent-A-Center

Adding Rent-A-Center to Your Inbox
Email Whitelist Instructions

Since your ISP probably uses some type of spam filter we ask that you add to your trusted list of senders, contacts or address book - also known as whitelisting.

If you do not see an email from Rent-A-Center in your inbox, due to the overzealous filtering by ISPs, our email may have mistakenly been sent to your spam folder. Please go to your spam folder and look for it there, open it and mark it as 'not spam'.

Click the link to your ISP or email client to Whitelist, from: Rent-A-Center.

ISPs AOL, AOL WebMail, Earthlink, AT&T, Comcast

Email Clients: Yahoo, Hotmail Live, Windows Live and MSN, Gmail, Outlook 2003 (or higher), Apple Mail, Mozilla Thunderbird, Blackberrys,

Spam Filters: Norton AntiSpam, McAfee Spamkiller, Barracuda Networks, Trend Micro PC-Cillin, Cloudmark SpamNet, Mailblocks, MailShield, MailWasher, Oddpost, SpamAssassin, SPAMfighter, ChoiceMail, SpamButcher, Spameater Pro, Spam Inspector, Spam Interceptor, SpamPal, Spam Sleuth, Other providers:

If you use Spam Arrest or another challenge response spam filter please whitelist Rent-A-Center.



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To ensure email gets delivered to your AOL inbox, you must add the email address or corporate domain of the sender to your Address Book or Custom Sender List.

Step 1: Click on the Addresses tab in the upper right corner of the Mailbox window.

AOL mail addresses

Step 2: Click the New dropdown menu and select New Contact.

AOL mail new contact

Step 3: Type the email address in the Screen Name field and click the Save button.

AOL screen name

AOL WebMail

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If using AOL WebMail replying to an email from Rent-A-Center will also work.

Once you reply, an email from that domain will be delivered straight to your Inbox.


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If you are not receiving email at Earthlink, there are three actions you can take.

Step 1: From the mail screen click on the Address Book link located on the left toolbar.

Earthlink Address Book

Step 2: Click on Add on the address book screen.

Earthlink Add Address

Step 3: Type the Email Address and click Save.

Earthlink Add Contact


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  1. Open an email message from
  2. Click on the 'Save Address' link (below) next to the 'From Address'.
  3. Check the 'Add to Contacts' box (below) and click 'Save'.


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  1. Click on the [Save Address] link at the top of this message (it is next to From Address).
  2. For the field titled First Name, please enter Rent-A-Center.
  3. Then click Save Entry and you're all done.

Email Clients

Yahoo! Mail

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Step 1: Click on the Address dropdown menu located in the upper left corner of the mail screen.

Yahoo Addresses

Step 2: Select Add Contact from the address dropdown menu.

Yahoo Add Contact

Step 3: Type the Email Address and click on Save Contact.

Yahoo Save Contact

Hotmail Live, Windows Live and MSN

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In the new Hotmail you must 'Mark sender as safe' to enable hyperlinks in text emails and images in HTML emails. Entering the email contact in the address book or contacts no longer whitelists the sender.

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do the following:

Step 1: Click on the Contacts tab from the mail screen.

Hotmail Contacts

Step 2: Click on the Safe List link on the left toolbar.

Hotmail Safe List

Step 3: Insert the Email Address and click the Add button.

Hotmail Add Email


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To ensure email gets delivered to your inbox, you must add the email address to your contacts list.

Step 1: Click on a Message from . Please note this may be in your spam folder.

Gmail Messages

Step 2: Click on More Options in the upper right hand corner of the message.

Gmail more options

Step 3: Click on Add Sender to Contacts List in the header of the email.

Add Sender

Step 4: A confirmation message will be displayed above the email.

Gmail confirmation

Outlook 2003 (or higher)

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Because of the various email platforms that can work with Outlook, it is tricky to tell you how to receive all emails to your Outlook inbox. We can tell you, however, how to make sure you can see all the emails you receive as they were intended to be seen - with images. If a company is not in your address book or on your 'Safe Sender' list, images within the emails they send you will not display.

Step 1: Highlight a message from .

Step 2: From the Actions tab, Select the Junk E-Mail option and then select the Add Sender to Safe Senders List option.

Outlook Sender Safe

Step 3: Click on OK from the popup window.

Outlook confirm

Apple Mail

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There are two ways to ensure email gets delivered to your Apple Mail inbox. The first option requires that you add Rent-A-Center to the your Mac OS X Address Book, as follows:

  1. Go to menu bar of Mac OS X Mail and Select Mail | Preferences from the menu.
  2. Go to the Junk Mail category.
  3. Ensure that Sender of message is in my Address Book is checked under The following types of messages are exempt from junk mail filtering:.
  4. Check Sender of message is in my Previous Recipients as well.
  5. Close the preferences window.
  6. Then add to your Mac OS X Address Book.

Apple Mail Whitelist

You also have the option of simply adding ( ) to your Mac OS X Address Book from an existing message:

  1. Open a message from
  2. Press Command-Shift-Y.
  3. In Mail 1, press Command-Y.
  4. This adds the sender's email address (together with their name, if one appears in the From: line) to the address book without asking any questions.

Email Clients cont.


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  1. Scroll up to the message header.
  2. Get to the field where their name is listed, click the Berry button and then click Show Address.
  3. Select and copy that to the clipboard.
  4. Go into Address Book and find the user.
  5. Select Save.
  6. Click to edit it, and then click the Berry button to add another email address.
  7. Paste it in and click Save.

Mozilla Thunderbird

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  1. Click the Address Book button.
  2. Make sure the Personal Address Book is highlighted.
  3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other.
  4. Under the Contact tab, copy and paste the 'From' address, into the email dialogue box.
  5. Click OK.

Spam Filters

Norton AntiSpam

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  1. Start up Norton AntiSpam.
  2. Click the Status & Settings tab.
  3. Click AntiSpam.
  4. Click Configure.
  5. Click Allowed List tab.
  6. Click Add button.
  7. In the 'Email Address' box, enter .
  8. Click OK.

Trend Micro

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If you received an email message that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future.

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email's subject or body and matching it with the anti-spam pattern file. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

  • Add the sender to the list of Approved Senders
  • Decrease the Spam Email Filter Strength
Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference when we develop our spam database, and it may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders
  1. Open Microsoft Outlook or Outlook Express.
  2. Click the Spam Mail folder then select the legitimate email detected as spam.
  3. Click Approve Sender on the toolbar.
  4. Click Yes when the confirmation message appears.
Decrease the Spam Email Filter Strength
  1. Open Microsoft Outlook or Outlook Express.
  2. Click Trend Micro Anti-Spam then click Settings.
  3. On the Spam Filter tab, move the slider bar to select a lower filter strength.
  4. Click OK to save your settings.

McAfee Spamkiller

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  1. Select Friends from the McAfee SpamKiller sidebar.
  2. Click Add a Friend.
  3. Make sure All Users at a domain is selected under Friend type.
  4. Type the domain name you want to whitelist under Address.
  5. To whitelist all our newsletters, type .
  6. Optionally, enter Rent-A-Center to help you recognize the domain under Name.
  7. Click OK.
  8. Click OK.

Barracuda Networks

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The Barracuda Spam Firewall is a popular spam filtering solution. Barracuda uses several algorithms and processes to determine whether emails are spam. Occasionally, it will mark a legitimate message as spam. There are two methods to whitelist email senders so that the firewall will not quarantine future email.

Whitelist Quarantined Senders

  1. Open your email client. Barracuda should send you a summary each day listing quarantined items. Choose the most recent Barracuda email message.
  2. Locate the email from Rent-A-Center and the sender email address that you do not want quarantined in the future. Click on the word 'Whitelist,' which is in green print to the right of the email title. This will open your list in a web browser.
  3. Click the box to the left of the email that you would like to whitelist. At the top of the page, click 'Whitelist.' Barracuda will not block or quarantine the sender whose email address appears on the whitelist.
Whitelist Senders and Domains
  1. Open your web browser. Navigate to your company's Barracuda firewall homepage.
  2. Click on the 'Block/Accept' tab.
  3. Choose 'Sender Domain Block/Accept.' Enter to whitelist. For example, you can enter to allow all AOL addresses. You may enter a comment to remind you why you allowed this domain. Click 'Add.'
  4. Click your mouse on the 'Email Sender Block/Accept' tab. Enter the email address ' ' . Include a comment. Click 'Add.' In the future, Barracuda will not block emails from this sender.

Cloudmark SpamNet

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  1. Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.
  2. Click Advanced.
  3. Go to the Whitelist tab.
  4. Click the Add button.
  5. Type:
  6. Click OK.
  7. Click OK.
  8. Click Yes.
  9. Click OK.


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  1. Click the Addresses tab.
  2. Click New.
  3. Type:
  4. Make sure 'Accept Mail From This Address' is selected under Receiving Options.
  5. Uncheck 'Display in People Picker' under Other Options.
  6. Click Submit.
  7. Click OK.


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  1. Click Friends from the toolbar.
  2. Click Add.
  3. Type:
  4. Click OK.


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  1. Click Tools, then Blacklist & Friends.
  2. Click Add... on the right, the Friends list side.
  3. Make sure Plain email address is selected.
  4. Type:
  5. Click OK.


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  1. Check your 'Probably Spam' folder.
  2. 'If was filtered out - Select it.'
  3. Click the 'Move to Inbox and Mark as Not Spam' button.


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  1. Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server: whitelist_from
  2. Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.


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Highlight the email from Rent-A-Center with the email address to Whitelist.

Click 'More' in the SPAMfighter Toolbar and select 'Whitelist'.

Here you can choose if you want to Whitelist the email address or the whole domain.

To ensure that all emails from people in your Outlook contacts get through to you, you can import and Whitelist them.

To do this, follow these steps:

  1. Click 'More' in the SPAMfighter toolbar.
  2. Then 'Options'.
  3. Then 'Filter settings'.
  4. Then 'Blacklists & Whitelists'.
  5. Then 'Whitelist email address'.
  6. Then 'Import'.
  7. Select your 'Address Book' and click on 'Check all'.
  8. Click 'Add'.
  9. Click 'Apply'.
If you get a pop-up box offering you to upgrade to SPAMfighter Pro it is because you have exceeded the limit of 100 addresses. You can fix this by buying SPAMfighter Pro or by deleting some of the addresses in your Black/White list. If you want to delete addresses, please go to:

  1. Click More' in the SPAMfighter toolbar.
  2. Then 'Options'.
  3. Then 'Filter settings'.
  4. Then 'Blacklists & Whitelists'.


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  1. Open ChoiceMail.
  2. Click on the Senders tab.
  3. Choose 'Approve another Sender'.
  4. Type in the sender email address
  5. Click on OK.


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  1. Click the Configure button.
  2. Go to the Known Senders tab.
  3. Click Add under 'Known Good Senders and Recipients'.
  4. Type:
  5. Click OK.
  6. Click OK.

Spameater Pro

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  1. Click Filters from the sidebar.
  2. Click the Approved Senders tab.
  3. Click Add Filter.
  4. Type: under Address.
  5. Choose 'Full Email Address' under Address Type.
  6. Select Email Domain.
  7. Click OK.

Spam Inspector

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  1. Select Spam Inspector
  2. Then 'Manage Friends List' from either the Spam Inspector toolbar or from the Outlook menu.
  3. Make sure Email is selected under 'Add a New Friend'.
  4. Type:
  5. Click the >> button.
  6. Click Close.

Spam Interceptor

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  1. Follow the Trusted link under > Authentication Lists.
  2. Enter the email address:
  3. Click Add.


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  1. Click on the SpamPal system tray icon with the right mouse button.
  2. Click 'Add to Whitelist' from the menu.
  3. Type:
  4. Click Add.

Spam Sleuth

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  1. Select File, then Configure.
  2. Go to the Friends category.
  3. Ensure sure Active is checked.
  4. Type: on a line by itself in the entry field.
  5. Click OK.

Other Spam Filters Not Listed Above....

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If Rent-A-Center is being filtered, try adding to your Address Book or Contact list.

If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist